What to do on furniture delivery day:logistics only brings items to the floor, so unboxing, assembly and carrying must be arranged in advance, NT$300 per floor
On delivery day, logistics only brings the item to its position on the floor, without unboxing or assembly; carrying by hand is charged extra, and if the route is too narrow the goods are sent straight back. Sort these out before handover, so that on delivery day you are not facing a houseful of boxes alone.
After two or three months waiting for a pre-order, you finally get the notice that it arrives next week. Most people are then thinking about where the table goes and how to arrange the chairs, and nobody thinks about who will open the boxes once they are set down. But the ordering notes are very clear: logistics does one thing only, bringing the goods to their position on the floor. The notes do not mention how to deal with the cartons and foam, so it is safer to plan as if you will handle them yourself.
What the ordering notes say: what logistics does and doesn't do
The table below is summarised from the logistics and shipping section of NOSA's ordering notes. The actual terms follow the notes page and the quote from our specialist after you place the order; this only translates them into what to do before delivery day.
| Item | What the ordering notes say | What you need to arrange first |
|---|---|---|
| Where it is delivered | Logistics delivers the goods to the position on the floor | Decide which wall each piece goes against and clear the passage before delivery |
| Unboxing and assembly | Not included | Do it yourself or book a technician; if legs need screwing on or pieces hung on the wall, have people and tools ready |
| Carrying by hand | Charged extra, NT$300 per floor, paid together with the balance before delivery | Count the floors, ask whether there is a lift, and include it when paying the balance |
| Insufficient route | If it cannot be carried in by hand, logistics sends it straight back and the service is considered completed | Measure the doors, lift and corners before ordering |
| Shipping | NT$170 for orders that can go by home delivery; oversized or multi-piece orders switch to large-item logistics with a separate quote; large items depend on volume, weight, area and floor | After you place the order, a specialist will contact you with the quote and delivery time; take that call |
Of the five rows, the one most easily overlooked is the fourth. Many people assume that if the goods cannot get in, logistics will find a way to take them apart and try another direction. What the notes say is that if it cannot be carried in by hand it is simply sent back, and that carrying service counts as completed. So checking the route before delivery is something you must do yourself, not something logistics will make up for you.
If the route isn't measured accurately, the goods go back on the same truck
Carrying rarely fails because the furniture is too big; it is mostly because one corner or one door is narrower than imagined. Measure the front door, lift depth, lift door width, stair corners and the door into the room once each, then compare against the diagonal of the furniture's longest side. You can measure all the numbers on the day of handover inspection; for which twelve to measure, see On inspection day, measure these 12 numbers; for where sofas, the large pieces most likely to get stuck, tend to jam, see When a sofa won't go in, it's usually not because the sofa is too long.
The longest long table is under 50 kg; the hard part is the long edge
Take the dining tables of 180 cm or more on our site: the weights listed on the product pages are between 35 and 42 kg, not an exaggerated figure in itself; what gets stuck is the length. A long edge of 180 to 220 cm has to pass the door first, then turn, then enter the lift, and what you measure is the diagonal, not the flat dimensions.
| Item | Size (cm) | Product weight | Price |
|---|---|---|---|
| Zuiver Sticks dining table | 182 × 92.5 × H 76 | 38 kg | NT$44,985 |
| Zuiver Scout dining table | 180 × 90 × H 75 | 42 kg | NT$51,495 |
| Dutchbone Dean dining table | 220 × 90 × H 76 | 35 kg | NT$62,510 |
| Zuiver Storm long table(180×90 walnut colour) | 180 × 90 × H 75 | Not listed on the product page | NT$49,810 |
Prices are the product-page prices on 16 November 2026; other colours or sizes of the same model may be priced differently, so the product page prevails.
Ask about disassembly and assembly too. The Sticks product page says the top is held in place between four cylindrical legs; if the legs and top arrive separate, the step of screwing them on falls under the assembly-not-included row. What state each piece arrives in is best asked of customer service before ordering.
Wall-mounted furniture is a different case again. Kriptonite ETA-BETA 4-tier bookshelf is 82 cm wide, 18 cm deep and 134.5 cm high at NT$32,200, and the product page says it needs only two fixing points to go on the wall. Two points still need drilling: where to drill, what the wall is made of and who does it are none of logistics' concern and must be settled before delivery.
Six things to finish in the week before delivery
- Measure the route. From the front door to the position, measure the lift depth and door width, the corners and the room door once each.
- Ask the management office. Whether there are time limits on moving, and whether the lift needs to be registered or protected first.
- Clear the positions. Mark each piece's position on the floor with tape, clear the passage, and don't let boxes pile up on the walkway.
- Book the people to assemble. Do it yourself or find a technician, ideally scheduled for delivery day or the day after.
- Prepare the balance and carrying fee. The notes state that this is paid together with the balance before delivery.
- Leave time for inspection. If the outer box is visibly damaged, photograph it first, and unbox only after checking the count against the order. Customer service hours are Monday to Friday, 10:00 to 18:00; if it arrives on a weekend, keep the photos and report on the next working day.
Delivery day won't land exactly on handover day
In-stock items ship in about 3 to 7 working days, pre-order items average 1 to 3 months, and large furniture takes about 4 months to transport; the specialist will contact you separately with the actual date. This means delivery day will almost never land exactly on the day you get the keys. The more realistic approach is to place all orders 1 to 3 months before handover, then align delivery day once with the renovation finish-up and the management office's moving slot. For where each of the three waits gets stuck, see How long pre-order furniture really takes and The truth about imported furniture lead times; for whether the fridge, washing machine or furniture goes in first, see this article.
When to look for a home stylist
You can start looking for a home stylist at roughly the same time you start looking for an interior designer. There are two reasons: one is lead time, since pre-orders start at one month and large furniture takes about four months from the factory to your home, and if you only start looking once the hard fit-out is finished it often becomes buying what is available rather than what you want; the other is that the period of going back and forth with the designer over drawings and materials is the most efficient time to choose furniture, and some pieces feed back into the fit-out, such as the main light's wiring position, the width left for the TV wall and the socket height behind the sofa, and finding they don't fit after the work is done makes changes expensive.
Delivery-day arrangements can be planned together as well: which piece arrives first, which wall it goes against and who assembles it, which a home stylist can lay out for you on the floor plan. The Taichung showroom offers a free home-styling consultation, see Home styling service; if you want a starting point first, you can use the Online Stylist: answer six questions and in about three minutes it generates a proposal with items, brands and a total price, so you can negotiate with the result in hand rather than from zero. Members can log in to nosa.tw to see their benefits.
FAQ
Will logistics help unbox and assemble the furniture on delivery?
No. NOSA's ordering notes state that the logistics team's service is only to bring the goods to the position on the floor, with no unboxing or assembly. Before delivery, decide who unboxes and who assembles, and arrange it together if a piece needs tools or two or more people.
How is the carrying fee calculated?
The ordering notes say hand carrying is charged at NT$300 per floor, paid together with the balance before delivery. The shipping fee itself does not include hand carrying; for services beyond hand carrying, tell us in advance, and the cost is charged separately.
What happens if the route is too narrow and the goods can't get in?
The ordering notes say that when the route is too small and the goods cannot be delivered by hand, the logistics staff will send them straight back, and that carrying service is considered completed. So measure the route before ordering rather than discovering on delivery day that it won't turn. For how to measure, see the articles on inspection-day measurements and sofa moving.
How much is furniture shipping?
Orders that can go by home delivery cost NT$170. Oversized or multi-piece orders switch to large-item logistics and are quoted separately; shipping for large items depends on volume, weight, delivery area and floor, and after you order a specialist will contact you with the quote and delivery time.
How long after ordering will it arrive?
In-stock items in Taiwan ship in about 3 to 7 working days; pre-order items average about 1 to 3 months of waiting, longer for some brands; large furniture takes about 4 months to transport. A specialist will contact you separately with the actual date, so place all orders 1 to 3 months before handover so that delivery day has a chance of landing after the finish-up.
Sources
- Logistics, shipping, dispatch times and customer service hours: NOSA ordering notes
- Product size, weight and price: Zuiver Sticks, Zuiver Scout, Dutchbone Dean, Zuiver Storm, Kriptonite ETA-BETA product pages
- Prices and stock: NOSA Zuiver product pages, NOSA Dutchbone product pages
NOSA is the official distributor in Taiwan for multiple brands including Zuiver and Dutchbone, and Kriptonite is a brand NOSA distributes exclusively. The physical showroom in Taichung can be booked for viewing, with island-wide delivery.
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